Q. What size is the hosiery?
A. all hosiery is one-size approx NZ 6-12, unless stated as plus size, plus size is approx NZ 12-18.
Q. Are all your items on the website in stock?
A. All of the HIRE costumes, shoes and accessories on the website, are in stock unless out on hire. For PURCHASES, we have a fair bit in store, it will say on each listing what colour/size is in stock. If it doesn’t say then we will need to order it in, we will let you know that it will take 7-15 days to get to you, sometimes a style/size may be temporarily out of stock – so always best to check with us before you order to double check.
Q. The costumes look short, are they as short as they look?
A. No most of them aren’t, bear in mind the models are around 5’10” and in some cases an E cup, the people that wear and love our costumes are all different shapes, sizes and ages. We also have a range of nice petticoats that can go under the dresses to add some length and volume. We also have a big range of stockings/pantyhose.
Q. How does the hire process work?
A. Choose the item/s you want to hire and the date required (the date you actually need them for as we will send a day or 2 before this), the date returned will be 2-3 days later. Add them to your cart and proceed through the checkout, our system will work out the bond required that we hold until the item/s are returned to us. Choose either 1 way or return courier (if you choose return courier we will send a courier bag for you to return them in). Once you checkout we receive your order with all the details, we will email you to confirm the order then send you an email with the tracking number when its on its way. After the hire period (normally over the weekend) you return to us either by tracked courier or the return courier bag we sent you. Send your account details with the return so we can refund your bond.
Q. What does SM mean?
A. these are the sizes eg XS=extra small, SM=small/medium, ML=medium/large etc. Sizing guide is under t&c’s.
Q. What is the best way to alter the costumes if the pants are too long?
A. the best way is with minimal damage to the fabric, with pants you can fold the extra hem under and use a strong tape like duct tape/medical tape to stick the hem down.
Q. With the contact lenses, what does 1 day, 1 month mean?
A. That is the shelf life that you are able to re-use them for once opened, provided they are kept clean and stored in the lens case with solution.
Q. What payment methods do you accept?
A.We accept bank deposit, Credit Card, eftpos and Cash
Q. How quickly can I get a costume to hire?
A. If the costume is In Stock/Available and you can pay straight away, you can have it the next working day.
Q. Im in Auckland, can I hire a costume?
A. Yes, we courier the costumes to anywhere in New Zealand, and sometimes beyond.
Q. What if it is the wrong size?
A. If you are hiring the costume, it is unlikely we could get you a different size on time (but we do try!), you will need to pay courier fees – so check the measurements to be certain, costumes are generally on the small side so choose a size bigger than you normally wear.
If you are buying the outfit, we may be able to exchange for a different size if it’s still available or a different item.
Q. How much is the bond?
A. The bond is a little over half the hire fee and comes up in your cart, it is refundable on return of the costume/s. You will need to email us your bank account details.
Q. How long do we have the costume for?
A. The hire fee is for 2 nights but we send the costumes a few days earlier when possible, please send back/bring back within a couple days after the date needed.
Q. Can I come and try the costumes on?
A. Yes you are more than welcome to view/try on the costumes, we are in Tauranga, please phone 075435361.
Q. Are all your costumes displayed on the website?
A. Yes. However sometimes we can order other costumes in especially, given enough time, and we often have some single items available in store eg-waistcoats, jackets, russian, egyptian etc.
Q. How much is the courier?
A. The courier cost depends on the size of the costume, most items are around $6.00-$12.00 nationwide and for larger/multiple items we will email you the extra costs
Q. Do I wash the costume?
A. No, we do this ourselves. Sometimes washing the costume will damage it.
Q. Do you sell your items on trade me?
A. On trade me we only sell under the name wearitout. Be wary as most of the costumes on trade me are cheaper imitations but the sellers will still use the good quality photos to trick you into thinking you are getting the good one. We can order in the cheaper imitation costumes to keep the cost down for you, and are starting to put some on our website under “costumes” then “buy” as a general rule on our website wearitout, the purchase costumes over $99 are the impeccable quality ones, the costumes $95 and under are mostly the imitation ones.